Deen 360 – JazzCash Privacy Policy

1. Consent and Policy Updates

By using the Deen 360 Services or subscribing through the JazzCash payment gateway, you acknowledge that you have read and agree to this Privacy Policy. If you do not agree, please discontinue use of the Services. We may update this Policy from time to time. The "Effective Date" will change when updates are posted within the Services or on our website.

2. Information We Collect

Personal Information

Name, email address, mobile number, and account information used for registration, authentication, communication, and customer support.

Technical & Usage Information

Device type, operating system, IP address, application version, crash reports, analytics, and diagnostic information.

Payment & Subscription Information (JazzCash)

When you subscribe through JazzCash, we may collect and process subscription-related information including your mobile number (MSISDN), JazzCash transaction details, subscription status, billing cycle information, recurring payment authorization status, and payment history.

Payments are securely processed through JazzCash and its authorized payment partners. Deen 360 does not collect or store sensitive JazzCash credentials including PINs, passwords, or wallet authentication information.

3. How We Use Your Information

We use your information to:

• Provide and personalize Deen 360 features.
• Maintain your account and verify your identity.
• Process JazzCash subscription payments.
• Manage recurring monthly billing.
• Enable subscription renewals.
• Improve application performance.
• Conduct anonymized analytics and research.
• Comply with applicable laws and regulatory obligations.
• Prevent fraud and unauthorized use.

Advertising: We never use or share your sensitive health information, including menstrual or reproductive health data, for advertising or marketing purposes.

4. Legal Basis for Processing

Where applicable, we process your information based on:

• Your consent.
• Performance of our contractual obligations.
• Legitimate business interests.
• Compliance with applicable legal obligations.

5. User Permissions

• SMS – OTP verification only.
• Storage/Media – Profile images and uploaded content.
• Internet – Service functionality and synchronization.

6. Data Sharing

We do not sell or rent your personal information.

We may share information only:

• With JazzCash and authorized payment processors solely for payment processing and subscription management.
• With trusted technology providers operating under confidentiality obligations.
• When required by applicable law.
• For anonymous analytics that do not identify individual users.

7. Data Retention

We retain information only as long as necessary to provide the Services, process subscriptions, satisfy legal obligations, and resolve disputes.

You may request deletion of your account by contacting support@kalsym.com.pk.

8. Security

We implement administrative, technical, and organizational safeguards including encryption, secure communications, restricted employee access, and secure payment integrations.

9. Children's Privacy

Deen 360 is intended for users aged 18 years and above. We do not knowingly collect information from minors.

10. Your Rights

Depending upon applicable law, you may request to:

• Access your information.
• Correct inaccurate information.
• Delete your information.
• Withdraw consent where applicable.
• Request information regarding our processing practices.

11. Cookies

We use cookies and similar technologies for essential functionality, analytics, security, and improving our Services.

12. Third-Party Services

Deen 360 may integrate with third-party services including JazzCash for payment processing. These providers maintain their own privacy practices, and users are encouraged to review their respective policies.

13. Contact Us

Email: support@kalsym.com.pk

Address: Kalsym System, Islamabad, Capital Territory 44000, Pakistan.